BENCH CHARGE DEPOSIT: REPAIR - RESTORATION
BENCH CHARGE DEPOSIT: REPAIR - RESTORATION
Description
Description
HOW TO SEND IN AN ITEM FOR REPAIR
A digital file for the Repair In-Take Form that MUST be printed out to send in your repair will be sent to you automatically by e-mail upon completion.
Step 1.)
-Select what Item/Gauge you are sending in.
-Add this item to your cart.
Step 2.)
-Go to Checkout. Fill out all your information carefully. Complete the transaction and pay for the Bench Charge.
DO NOT USE ANY PROMO CODES OR DISCOUNTS FOR BENCH CHARGES! We will add the difference to your overall repair cost if you do not adhere to this rule!
USE AN E-MAIL ADDRESS THAT YOU HAVE ACCESS TO! The digital file for the Repair In-Take Form will automatically be sent by e-mail after your finalize the payment of the Bench Charge. In the event that you do not see it in your inbox, check your spam box. The e-mail will come from "TrainCellar" with the subject of "Your Downloads are ready".
Step 3.)
-Print and Fill out the Repair In-Take Form in its entirety. Place it in the box for the item that is being shipped. Ensure you item is carefully packaged and labeled as fragile. Use the carrier service of your choice and ship to us.
We are fully equipped to repair all modern era MTH and Lionel trains, as well as postwar and prewar trains, transformers, and other equipment.
The Train Doctor will charge an evaluation fee for a detailed analysis and the cost of return shipping and insurance in the event you decide not to have the repairs performed.
- All repairs are guaranteed for 60 days from the date or return shipment.
- The repair guarantee is for the cost of labor only.
The Train Doctor will not be held liable or responsible for items in transit. - All items must be shipped with insurance and will be returned with insurance.
- The Train Doctor will not be responsible for delays due to unavailability of parts, inability to contact the customer for repair approval or to discuss the repairs.
- The Train Doctor will make every effort to repair your model train in a timely manner.
- An estimate, based on initial analysis of the piece, will be provided for customer approval via email. However, in additional parts or labor are required, the customer will be advised and approval requested before work proceeds.
Cleaning & Lubrication
Model trains should be cleaned and lubricated based on their usage. The more you use your trains the more often they should be cleaned and lubricated. For instance, clean and lube once a year for high usage locos and every 2-3 years for shelf queens.
Repairs
Poor maintenance can cause mechanical or electrical problems that will cause a train to need repair. Toy trains that are not operated for many years, mishandled, or not stored properly are also candidates for our services. The Train Doctor can skillfully diagnose your train, and make the needed repairs.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
